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New South Wales News

Role of pharmacists to expand to ear infections; nausea; acid reflux; acne; muscle and joint pain

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Role of pharmacists to expand to ear infections; nausea; acid reflux; acne; muscle and joint pain

 

Thousands of people across NSW will be able to access treatment for ear infections, wound management, nausea, gastro, acne, muscle and joint pain at their local pharmacy, boosting access to fast, convenient healthcare across NSW as the role of pharmacist expands.

Health Minister Ryan Park announced at the Pharmacy Guild’s Pharmacy Connect Conference last night in Sydney that work is underway to expand pharmacists’ scope of practice.

That including the following conditions:

  • Acute otitis media (middle ear infection)
  • Acute otitis externa (outer ear infection)
  • Acute minor wound management
  • Acute nausea and vomiting
  • Gastro-oesophageal reflux and gastro-oesophageal reflux disease (GORD)
  • Mild to moderate acne
  • Mild, acute musculoskeletal pain

Subject to appropriate training and ongoing work in implementation work, the expanded role of pharmacist service delivery could commence as soon as 2026.

NSW Health is consulting with universities on the development of suitable training as well as the Pharmaceutical Society of Australia on request supports for pharmacists.

This is including:

  • Condition specific training; and
  • Upskilling in clinical assessment, diagnosis, management and clinical documentation.

NSW Health has also agreed to authorise individual pharmacists who have successful completed the Queensland pilot training to deliver selected services in NSW from January 2025 onwards.

More than 490 pharmacies across the state have participated in the oral contraceptive pill trial since it began, delivering more than 1,800 consultations to women in NSW.

This follows the successful completion of the first phase of the trial in May 2024, which saw more than 3,300 NSW pharmacists provide more than 18,000 consultations to women aged 18 to 65 with symptoms of uncomplicated urinary tract infection (UTI). The UTI service transitioned to usual pharmacy care from 1 June 2024.

The third and final phase of the trial allowing pharmacists to manage common minor skin conditions is underway and will be running until early 2025.

A detailed evaluation of all three phases of the NSW Pharmacy Trial will be provided to NSW Health in 2025 and will inform future expansion of services.

Expanding the scope of practice of pharmacists forms part of the NSW Government’s broader efforts to alleviate pressure on GPs.

According to the Federal Department of Health & Aged Care, there were fewer GPs in NSW in 2023 than there were in 2019.

The GP shortage is having a significant impact on the state’s emergency departments.

While the Minister for Health continues to work with the Commonwealth on the challenges facing primary care, for its part, the NSW Government just this week announced the commencement of its Bulk Billing Support initiative.

It also follows the NSW Government’s half a billion dollar emergency department relief package announced in the state budget in June, which seeks to build more pathways to care outside the hospital, as well as improving patient flow within our hospitals.

Quotes attributable to the Minister for Health Ryan Park

“We know that it is becoming more difficult to access a GP than ever before, with people often waiting days or even weeks before they can find an appointment.

“By empowering pharmacists to undertake consultations on more conditions, we can relieve the pressure on GPs and end the wait times.

“People should be able to access treatment as and when they need it, and the expansion of this important initiative will improve access to care.”

Quotes Attributable to Pharmacy Guild of Australia NSW Branch President David Heffernan

“Whether it’s providing ten million vaccinations during COVID or treating over 18,000 uncomplicated UTIs over the past year, pharmacists have shown that they are able to offer more of the everyday healthcare patients need.

“These changes will mean that patients aren’t forced to present to hospital for a simple ear infection just because their GP can’t see them.

“It’ll mean easier access to everyday healthcare for everyone in New South Wales.”

Quotes attributable to Pharmaceutical Society of NSW President Luke Kelly

“The Pharmaceutical Society of Australia thanks Minister Park and the NSW Government for the confidence they have shown in pharmacists following the success of the NSW Pharmacy Trial, and for leveraging pharmacists’ expertise to expand access to health care.”

“NSW residents will benefit from more timely access to care for a broader range of conditions at their community pharmacy.”

“PSA is committed to workforce preparation, including training, education, practice support and upskilling of pharmacists to undertake and deliver these services.”

Quotes attributable to Member for Heathcote Maryanne Stuart MP

“Families from across the Heathcote electorate have been telling me how difficult access to General Practitioners has become in recent years.

“We know that the GP shortage is hurting families in New South Wales and that the NSW Government needs to do what it can to make access to everyday healthcare easier.

“That’s why I’m so proud to be part of a Government that is taking action and empowering our highly skilled pharmacist workforce to play a larger role in healthcare.”

 

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Government introduces bill to extend strict bail test for young people

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Government introduces bill to extend strict bail test for young people

 

By Robert Heyward

The Minns Labor Government is extending strict bail laws for young offenders accused of car theft and home break-ins, reinforcing its commitment to tackling youth crime.

The tougher bail test, introduced last year under section 22C of the Bail Act 2013, applies to offenders aged 14 to 18 who commit these crimes while already on bail for similar offences. Under this law, bail can only be granted if the court has a high degree of confidence that the individual will not commit another serious crime while on bail, even with conditions in place.

Originally set to expire on April 4, 2025, the Government has now introduced legislation to extend the measure for another three years, until April 2028. Early data suggests the law is having a significant impact, with bail refusals under section 22C more than doubling compared to the general rate for similar youth offences. The Government will continue evaluating its effectiveness over the next three years.

This measure is part of a broader effort to enhance community safety while also addressing the root causes of youth crime. The Government aims to prevent young offenders from repeated involvement with the justice system and support early intervention strategies.

In addition to the bail extension, the Minns Government has allocated substantial funding for crime prevention initiatives. Last year, it announced a $26.2 million community safety package, which includes:

  • Expanding NSW Police-run Youth Action Meetings to engage at-risk youth.
  • Growing the Youth Justice NSW Safe Aboriginal Youth Patrol Program.
  • Providing targeted funding to address crime in Moree and surrounding areas.

Further investments have been made this month, with an additional $6 million allocated to enhance safety in Bourke, Moree, and Kempsey. Meanwhile, Operation Mongoose, an ongoing NSW Police initiative in the Western Region, has already identified 255 offenders, including 75 key ringleaders.

The Minns Government remains committed to tackling youth crime and will continue introducing measures to improve community safety while balancing rehabilitation efforts for young offenders. More announcements on crime prevention strategies are expected in the coming months.

 

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Youth Bail Law Extension Sparks Outcry Over Rising Incarceration Rates

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Youth Bail Law Extension Sparks Outcry Over Rising Incarceration Rates

 

By Ian Rogers

The Minns Labor Government has extended its controversial youth bail law changes from the initial 12-month period to four years. Since the changes were introduced in March last year, 80% of young people charged with certain offences have been refused bail, a move that has drawn sharp criticism from legal and civil society groups.

The changes were opposed at the time by organisations including the NSW Bar Association, Law Society of NSW, and the Aboriginal Legal Service, who warned they would lead to more young people being incarcerated without addressing the root causes of crime.

Greens MP and justice spokesperson Sue Higginson slammed the decision, describing it as a “knee-jerk reaction” with damaging consequences.

“It’s entirely unsurprising that the rate of young people being denied bail has shot up to 80%—that’s exactly what Premier Chris Minns intended with these laws,” Ms. Higginson said. “These changes weren’t designed to reduce crime; they were purely aimed at making the government look tough on crime.”

Increased Criminalisation and Over-policing

Ms. Higginson welcomed the government’s commitment to increase funding for support and diversion programs, particularly those run by Aboriginal Controlled Organisations, but said the broader strategy is flawed.

“The problem is the Minns Labor Government is pursuing a response rooted in further criminalisation of young people—through police-led operations, over-policing, refusal of bail, and incarceration,” she said. “This approach entrenches cycles of criminality and undermines the positive work being done by communities. What’s needed are community-led, therapeutic responses that actually address the behaviours behind offending.”

Ms. Higginson pointed out that legal organisations had warned the government from the outset about the consequences of these changes.

“The NSW Bar Association and Law Society of NSW called for these laws to be withdrawn or amended. But the Premier ignored those warnings and pushed ahead. Now, 12 months later, we find ourselves exactly where they predicted—more young First Nations people in prison and no clear reduction in offending.”

Contrary to International Standards

Ms. Higginson highlighted that the laws violate international agreements and NSW laws on the treatment of young people, imposing harsher penalties on children compared to adults.

“These laws were unacceptable when introduced, and it’s unconscionable that Premier Minns is now extending them for another three years. They intentionally target vulnerable young people, especially First Nations children, further entrenching inequality and cycles of reoffending,” she said.

Populist Policies Lead to Higher Recidivism

Ms. Higginson argued that the government’s focus on punitive measures rather than prevention will drive up both crime rates and recidivism.

“The evidence is clear—this populist law-and-order agenda doesn’t work. Throwing more money at a broken system will only fail communities and service providers who are working tirelessly to help vulnerable young people,” she said. “The only way to reduce crime is to invest in diversionary programs and keep young people out of the criminal justice system wherever possible.”

 

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NSW Government Unveils Bold New TAFE NSW Charter to Address Critical Skills Needs

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NSW Government Unveils Bold New TAFE NSW Charter to Address Critical Skills Needs

 

By Robert Heyward

The NSW Government has officially launched the new TAFE NSW Charter, reaffirming its commitment to equipping the state with the skilled workforce essential for future growth. This Charter is a cornerstone recommendation from the independent review of the NSW vocational education and training (VET) sector.

A Commitment to Excellence in Vocational Education

The TAFE NSW Charter clearly outlines what the people of NSW can expect from TAFE as the state’s premier vocational training provider. Launched alongside the start of Semester 1, 2025, this pivotal moment coincides with the rollout of TAFE NSW’s new operating model, designed to strengthen ties with local industries and communities.

Key Highlights of the New Operating Model

  • Industry-Driven Education: Introduction of specialised teaching faculties that foster stronger connections with local industries.
  • Community-Centric Approach: Enhanced collaboration with communities to meet local skills demands effectively.
  • Innovative Training: Emphasis on flexibility and responsiveness in delivering training aligned with industry needs.

TAFE NSW: A Public Asset and Industry Leader

The Charter positions TAFE NSW as a vital public institution, community hub, and leader in educational quality and innovation within the broader VET sector. Combined with the new operating model, it reinforces TAFE NSW’s role in supporting industries and communities across the state.

Announcement Highlights

The Charter was launched at TAFE NSW Kingscliff, where the NSW Government is investing $33 million to upgrade facilities, including new learning spaces for health services students.

Statements from Key Leaders

Steve Whan, Minister for Skills, TAFE, and Tertiary Education:

“A skilled workforce is the backbone of our economy, and TAFE NSW is central to delivering the critical skills training needed for strong industries and thriving NSW communities.

The TAFE NSW Charter is a commitment that TAFE NSW will deliver world-class education and training focused on critical skills needs for NSW, now and into the future.”

Chloe Read, Acting Managing Director of TAFE NSW:

“The TAFE NSW Charter is more than a statement of purpose—it’s a commitment to the diverse range of students, industries, and communities we support. It secures TAFE NSW’s place at the heart of the VET sector, providing high-quality training that prepares individuals for career success and strengthens our local economies.

Student Perspective

Sophie D’Arcy, a Diploma of Nursing student at TAFE NSW Kingscliff, shared:

“Having a strong and sustainable organisation like TAFE NSW underpinning the VET sector means we can access the vital training needed to pursue our dream professions. My journey as a nurse through the Diploma of Nursing at TAFE NSW Kingscliff has been empowering, and I’m confident my training will equip me with the skills needed to succeed in my future career.”

The launch of the TAFE NSW Charter marks a transformative step toward building a skilled, resilient workforce ready to meet the evolving demands of NSW’s industries and communities.

 

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New South Wales News

Unlawful Merchant Fees Charged to Customers

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NSW Government Takes Swift Action After Unlawful Merchant Fees Charged to Customers

The NSW Government is addressing a significant issue after it was revealed that unlawful merchant fee surcharges were applied to tens of millions of customer card transactions. This occurred despite repeated legal advice during the previous Liberal-National government’s term, indicating the practice was unlawful.

The problem was identified by the NSW Auditor-General during the settlement of the Department of Customer Service (DCS) financial statements for 2023-24, bringing it to the attention of the current government.

Further investigation, led by DCS Secretary Graeme Head, revealed that Service NSW had been unlawfully charging merchant fees, despite receiving multiple warnings through legal advice from the Crown Solicitor’s Office between February 2016 and December 2022. Despite the advice, these fees continued to be passed onto customers.

Merchant fee surcharges are typically levied to recover transaction costs imposed by payment providers, such as banks. The practice was initially directed by NSW Treasury in 2012. Common surcharges include:

30 cents for a 1-year licence renewal,
29 cents for a marriage certificate, and
$1.92 to renew registration for a small car.

It is estimated that since 2016, approximately 92 million transactions across Service NSW and Revenue NSW unlawfully incurred about $144 million in merchant fees.

The Minns Labor Government has responded swiftly, establishing an incident management taskforce to halt the unlawful charging of merchant fees and explore remediation options. Affected customers are encouraged to register for updates at Service NSW or call 13 77 88.
Investigations and Taskforce Actions

The Treasurer, Minister for Customer Service and Digital Government, and Minister for Finance have formally requested the NSW Ombudsman to investigate possible serious maladministration. The DCS Secretary has also referred the matter to the Ombudsman and the Independent Commission Against Corruption (ICAC), citing the failure to act on legal advice provided in 2016.

In response to the discovery, the taskforce led by DCS has successfully:

Stopped merchant fees on more than 80 per cent of Service NSW transactions.
Turned off fees directly charged by Revenue NSW and the Rental Bond Board.
Eliminated merchant fees on over 90 per cent of online payments, including major transactions like driver licence and vehicle registration renewals, as well as fine payments.

Efforts to switch off fees on all remaining transactions, including thousands of credit card terminals in Service NSW Service Centres, are ongoing. These transactions span multiple technology platforms and involve several agencies. In the interim, customers are encouraged to use alternative payment methods, such as cash payments in Service Centres or over-the-counter support for online payments, which do not incur surcharges.

In light of these findings, all government departments have been instructed to report to NSW Treasury by 30 November on whether they charge merchant fees for services and to confirm their legal authority to do so.
Statements from Government Officials

Minister for Customer Service and Digital Government, Jihad Dib, said:

“Our most immediate priority has been to stop these charges as quickly as possible. It is deeply concerning that this practice continued, despite legal concerns being raised. While the individual amounts charged may seem small, they were charged unlawfully. The community deserves an explanation for how this was allowed to go on for so long under the previous government.”

Minister for Finance, Courtney Houssos, added:

“We have acted swiftly to establish a taskforce to deal with this issue. Our immediate efforts are focused on switching off the payment methods that charge these fees. We are committed to finding out what happened and why millions of people were unlawfully charged. Families, households, and businesses expect governments to act lawfully, and we are ensuring all agencies examine their processes.”

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Agreement Signed Between NSW Government and PSA

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Historic Agreement Signed Between NSW Government and PSA for Child Protection Caseworkers

The NSW Government and the Public Service Association (PSA) have signed a landmark reform agreement that will deliver significant pay increases and improved conditions for over 2,000 public sector child protection caseworkers. These caseworkers, who play a crucial role in protecting vulnerable children across the state, will benefit from a series of measures aimed at better supporting their work.

Key features of the agreement include:

A 4 per cent pay increase for child protection caseworkers, backdated to 1 July 2024, along with a 0.5 per cent superannuation increase, bringing the total increase to 8 per cent over the first two years of the Labor Government.
The starting salary for new caseworkers in 2024-25 will rise by $8,283, which includes the 4 per cent pay increase.
For the first time in NSW history, a standalone child protection worker classification will be established, distinct from the general classification structure that currently covers nearly 80,000 workers.
A reform process between the NSW Government and the PSA will be initiated to update role descriptions and review specific working conditions, such as safe working allocation guidelines.
A three-year pay agreement will be introduced from 2025-26 under a new Child Protection Award at the conclusion of the reform process.

This agreement marks a major step in delivering on the NSW Government’s commitment to supporting the state’s child protection workforce and ends the former Coalition Government’s public sector wages cap.
Reforming the Child Protection System

The NSW Government is also undertaking significant structural reforms to the child protection system, following years of neglect. Among the major changes, the government will ban the use of unaccredited emergency accommodation for vulnerable children in the foster care system starting in March 2025. Since November 2023, the government has already achieved a 72 per cent reduction in the use of such arrangements.

As part of the 2024-25 NSW Budget, $224 million has been allocated to improve foster care and child protection services. The funding will allow the Department of Communities and Justice (DCJ) to:

Re-enter the foster care market as a provider and expand recruitment of DCJ emergency foster carers to include long-term carers.
Introduce government-run intensive and professional foster care models.
Establish government-run residential care for children where non-government providers are unable to offer stable placements.
Ensure children in residential care are supported by high-quality, accredited providers.
Recruit family time workers and additional caseworkers to assist with carer authorisation assessments.

These measures aim to rebuild the state’s broken out-of-home care system and ensure more children grow up in safe, stable, and loving homes.
Minister for Families and Communities, Kate Washington, said:

“Child protection caseworkers have one of the most challenging and important jobs in the world—keeping vulnerable children safe.
When we came into government, we inherited a broken child protection system with a workforce walking out the door because they hadn’t felt valued in years.
I have seen firsthand the incredible difference these workers make to children and families, and I hope this agreement will encourage more caseworkers to take up positions with DCJ.
I thank the PSA and their hardworking members for their advocacy and commitment to keeping children in NSW safe.”

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