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Bendigo Bank Leads the Way in Home Loan Satisfaction
Bendigo Bank Leads the Way in Home Loan Satisfaction
Bendigo Bank has emerged as the top choice for home loan customers in Australia, as revealed by a recent survey encompassing over 30,000 respondents from the nation’s ten largest banks.
The survey, released yesterday, highlighted Bendigo Bank’s exceptional customer satisfaction rate, standing at an impressive 87.7% over the six-month period ending March 2024, according to Roy Morgan. This figure solidifies Bendigo Bank’s position well above the industry average, firmly establishing its leadership in customer satisfaction.
Richard Fennell, Chief Customer Officer for Consumer Banking at Bendigo Bank, expressed pride in the bank’s customer-centric approach, emphasizing the importance of fostering strong relationships with customers.
“At Bendigo Bank, we prioritize building meaningful connections with our customers,” stated Mr. Fennell. “Our relentless commitment to delivering exceptional outcomes for each individual customer sets us apart. Over the past two years, we have made concerted efforts to engage with our home loan customers, ensuring that their loans align with their unique circumstances.”
“As we approach the colder months, we urge all Australians to reevaluate their home loan needs through Bendigo Bank’s Home Loan Health Check,” added Mr. Fennell. “Whether it’s refinancing, investing in property, or purchasing a first home, Bendigo Bank stands ready to assist.”
Beyond boasting Australia’s most satisfied home loan customers, Bendigo Bank has earned recognition as the country’s most trusted bank, consistently ranking among the top 20 most trusted brands nationwide.
Patrick Pretlove, a 24-year-old Airline Cabin Manager who recently purchased his first home in Geelong, commended Bendigo Bank for the support he received during the significant financial decision-making process.
“Bendigo Bank provided invaluable support throughout my application process,” shared Mr. Pretlove. “Meri Dimovska, in particular, was incredibly responsive to my numerous inquiries and kept me informed every step of the way. Their dedication to customer care truly made a difference, and I wholeheartedly recommend Bendigo Bank to any prospective homebuyer.”
To explore Bendigo Bank’s diverse range of home loan products and conduct a personalised home loan health check, visit the Bendigo Bank website today.
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