NSW Government Calls for Input on New Digital Inclusion Strategy
The NSW Government is seeking input from local communities, industry, community organisations, and government agencies to shape the state’s inaugural Digital Inclusion Strategy. This initiative aims to provide equitable access, affordability, and engagement with digital technologies, services, and online resources for all citizens.
Digital Inclusion Overview
Digital inclusion ensures that everyone has the opportunity to access and utilise digital technologies. This initiative focuses on people living in regional, rural, and remote areas, socio-economically disadvantaged groups, culturally and linguistically diverse communities, individuals with disabilities, gender-diverse individuals, and Aboriginal and Torres Strait Islander peoples, who typically experience lower levels of digital inclusion.
The 2023 Australian Digital Inclusion Index (ADII) highlights that between 24% and 42% of these groups are highly excluded from digital services.
Consultation Process
In the first stage of the consultation, community members can provide feedback on the Digital Inclusion Strategy discussion paper. Additionally, targeted stakeholder meetings, interviews, and focus groups will contribute valuable insights.
The Digital Inclusion Strategy and its accompanying Action Plan will guide the identification, delivery, and funding of future digital inclusion initiatives. It will also build upon existing government and community-led digital inclusion programs across NSW.
The NSW Telco Authority will lead the strategy development as part of the broader Connectivity Strategy, which aims to bridge the digital divide for communities with limited digital access.
To participate in the public consultation or learn more about the NSW Digital Inclusion Strategy, visit here.
To compare digital connectivity across regions, visit the NSW Telco Authority’s Digital Connectivity Index.
Key Statements from Minister Jihad Dib
Minister for Customer Service and Digital Government, Jihad Dib, emphasised the importance of inclusivity in the digital age. “In an increasingly digital world and with a shift towards online service delivery, including digital identity, healthcare, banking, and social care, it is critical that no one gets left behind,” said Minister Dib.
“We want to work towards a future where everyone in NSW, regardless of their age, background, or location, can access and use digital connectivity and technologies. This consultation is important, and we want as many people as possible to have their say on digital services.”
Digital Inclusion Key Data
The 2023 ADII report reveals:
- Nearly one in four Australians is digitally excluded based on access, affordability, and digital ability factors.
- Almost 10% of the Australian population is highly digitally excluded, lacking reliable internet access, digital devices, or the ability to use them effectively for social, economic, and civic participation.
- People aged 65-74 scored 12.1 points below the national digital inclusion average, and those over 75 scored 24.6 points below the national average.
- Digital exclusion is closely tied to economic disadvantages, with almost 30% of low-middle income households in NSW limiting mobile phone use due to financial stress.
- Only 57% of households in the lowest income quintile have internet access compared to 82% in the highest income quintile.
By engaging with communities and stakeholders, the NSW Government aims to develop a comprehensive strategy to ensure digital inclusivity for all citizens, addressing these critical issues and fostering a more connected and equitable society.
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