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Health News

Northern NSW emergency departments rated highly for care and cleanliness

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Northern NSW emergency departments rated highly for care and cleanliness

Northern NSW emergency departments rated highly for care and cleanliness

Patients have rated Northern NSW Emergency Departments (EDs) among the best in NSW, according to the latest Bureau of Health Information (BHI) report which surveyed 77 of the bigger public hospitals across the state.
Results from the 2019-20 Emergency Department Patient Survey released today show that patients attending Northern NSW Local Health District (NNSWLHD) EDs continue to report high levels of satisfaction with their experience, health staff and facilities.
Most patients, 78 per cent, in the District reported being triaged within 15 minutes of arriving, the highest in the state.

The overall ratings of care by patients in the District were among the highest in the state, with 91 per cent of surveyed patients rating their care as ‘very good’ or ‘good’.
Patients rated ED staff highly with 93 per cent of patients rating the treatment provided by the ED health professionals as ‘good’ or ‘very good’.
NNSWLHD Emergency Departments also recorded high scores when it came to cleanliness, with 82 per cent of respondents saying the treatment area was ‘very clean’, the highest result in NSW for the second consecutive year. Byron Central Hospital recorded the highest rating of all NSW public hospitals for cleanliness with a 95 per cent result.

NNSWLHD Director of Clinical Operations, Lynne Weir, said the survey period included the emergence of COVID-19 in NSW in early 2020 which resulted in significant changes to the way health services were delivered.
“I want to commend our staff who continued to deliver outstanding results for our patients during a very challenging time for health services around the world,” Ms Weir said.
“It takes a dedicated team to deliver the quality experiences and outcomes our patients and the community expect, and these results are indicative of our commitment to patient care and to continuous improvement.
“For the second consecutive year, we achieved some of the best triage responses in the state and, importantly, we also rate among the top health districts for patient care measures.
“For example, our hospitals recorded excellent results when it came to asking patients if they felt they were able to get assistance or advice from ED staff for their personal needs, and 84 per cent said health staff ‘always’ explained things in a way patients could understand.”

A number of hospitals delivered improved results when compared with the previous year, with Ballina District Hospital in particular achieving significant improvements in 26 survey measures, including 99 per cent of surveyed patients reporting that they had confidence and trust in the ED health professionals treating them.

“These surveys are essential sources of information to help us identify gaps and develop plans to improve patient experiences at our hospitals,” Ms Weir said.
Between mid-2012 and mid-2020 the Northern NSW Local Health District increased its workforce by an additional 1008 full time equivalent staff – an increase of 26.7 per cent – including 171 more doctors, 367 more nurses and midwives, and 121 more allied health staff.

The 2020-21 budget for Northern NSW Local Health District was more than $926 million – an increase of almost $39 million, or 4.4 per cent, on the 2019-20 budget.
The record 2020-21 NSW Health statewide budget of $29.3 billion includes $30 million for additional emergency department attendances and ambulance calls and $14.5 million to recruit more temporary security staff and more patient experience officers to improve patients’ experiences in our public hospitals.

INDIVIDUAL HOSPITAL RESULTS
BALLINA DISTRICT HOSPITAL: The majority, 93 per cent, of surveyed patients rated their overall care as ‘good’ or ‘very good’. Nearly all patients, 99 per cent, said they had confidence and trust in the ED health professionals treating them, the highest in the state. The vast majority of those surveyed, 94 per cent, said ED health professionals were always kind and caring and 84 per cent said they were ‘definitely’ involved as much as they wanted to be in decisions about their care and treatment.
BYRON CENTRAL HOSPITAL: Nearly all surveyed patients, 95 per cent, said the ED was ‘very clean’, the highest rating in the state. More than 85 per cent of patients said they were triaged within 15 minutes and the majority, 80 per cent, said they would speak highly of their experience in ED to friends and family. In addition, 92 per cent rated their overall care in ED as ‘good’ or ‘very good’ and 85 per cent said the staff were always kind and caring.
CASINO & DISTRICT MEMORIAL HOSPITAL: The vast majority, 94 per cent, of surveyed patients said ED staff were ‘always’ polite and courteous and 87 per cent of patients said they were triaged with 15 minutes. More than 90 per cent of surveyed patients said ED health professionals ‘always’ explained things in a way they could understand and 98 per cent said their overall care was ‘good’ or ‘very good’.
GRAFTON BASE HOSPITAL: More than 85 per cent of surveyed patients said staff were ‘always’ kind and caring and the majority, 76 per cent, would ‘speak highly’ of their ED experience to family and friends.
LISMORE BASE HOSPITAL: Overall, 87 per cent rated the care they received as ‘good’ or ‘very good’. Nearly all patients, 97 per cent, said they felt the purpose of medication was explained in a way they could understand by ED staff and the majority, 78 per cent, reported that staff were kind and caring.
MACLEAN DISTRICT HOSPITAL: The majority of surveyed patients, 91 per cent, rated their care in ED as ‘good’ or ‘very good’. The vast majority, 92 per cent, said they felt treated with respect and dignity while in ED.
MURWILLUMBAH DISTRICT HOSPITAL: The vast majority of patients, 93 per cent, said ED staff explained things in a way they could understand and 88 per cent said they were triaged within 15 minutes. The majority, 84 per cent, said they had confidence and trust in the ED health professionals treating them and 95 per cent rated their overall care in ED as ‘good’ or ‘very good’. In addition, 93 per cent of respondents said the ED treatment area was ‘very clean’.
THE TWEED HOSPITAL: Overall, 90 per cent rated their care as ‘good’ or ‘very good’. The majority, 85 per cent, said they felt treated with respect and dignity and 78 per cent said they were triaged within 15 minutes.
The survey is available on the BHI website.

Health News

Can severe weather changes make allergies worse?

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severe weather changes make allergies worse

Can severe weather changes make allergies worse?

Although allergies are normally associated with the spring and fall, it may feel like allergy season never left this winter. From cold fronts to rainy days and back to warmer days, an allergy expert at Baylor College of Medicine explains that it is not uncommon for frequent weather changes to worsen people’s allergy symptoms.

“People who have allergies, sinusitis, asthma or any other airway inflammatory disease frequently complain that their symptoms get worse with changes in the weather, and it seems like it’s when various fronts come through and there is a big temperature change,” said Dr. David Corry, professor of medicine-immunology, allergy and rheumatology at Baylor.

Pollen
Tree and grass pollen are one of the most common triggers for those who suffer from seasonal allergies. When the weather brings a mix of several cold and warm fronts, Corry explains that it can carry pollen in the air from other parts of the country, such as pollen from Juniper Ashe trees in West Texas.
“When fronts come from the west to the east, they can bring a lot of pollen, particularly in the ‘cedar fever’ season, which is roughly during mid-January to February,” Corry said. “Those fronts can bring in that cedar pollen, which is extremely abundant and irritating.”

Mold
Another main cause of allergies is mold spores. When weather fronts bring in a series of thunderstorms, rain or other forms of precipitation, the wet environment can cause mold to bloom strongly and trigger allergy symptoms.
“The main thing that might be bothering people’s allergies is mold, which can be in the air at any time of year,” Corry said. “It gets worse with major rain or precipitation, especially if a big storm like a hurricane comes through. Cases of severe allergy or asthma can skyrocket.”
Changes in humidity
Although research is still being done on the topic, Corry said that some studies suggest that changes in humidity levels might also trigger allergies. When a cold front comes in, the humidity can plummet after the initial rain and the nose can dry out, which can cause irritation and lead to allergic rhinitis symptoms.

Allergies vs. COVID-19
With the rise of the omicron variant that appears to cause milder symptoms in those who are fully vaccinated and boosted, it might be difficult to determine whether you are experiencing COVID symptoms or allergies.
Allergies mainly cause itchy and watery eyes, runny nose, congestion and sneezing. Corry said the main differences between allergy and COVID symptoms are a fever, sore throat and itching, such as itchy eyes, nose and ears.
“Viruses, including the omicron variant of COVID-19 and the common cold, can first appear like allergies, but there are certain symptoms that help distinguish the two,” Corry said. “You almost never get prominent itching with a virus, and COVID often produces fever, which you never see in allergies. A prominent sore throat also indicates a virus.”
Allergies also are unlikely to cause profound tiredness, fatigue and muscle and joint aches.
If you are still unsure if you are experiencing allergies or an illness, try taking over-the-counter antihistamines to see if it helps with symptoms.

Treatment
Corry recommends treating allergies by using over-the-counter nasal steroid sprays for up to two weeks and taking oral antihistamines like cetirizine, loratadine or fexofenadine.
If symptoms are not relieved, Corry recommends reaching out to a primary care provider or an allergist for further treatment or allergy testing

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COVID-19 Northern Rivers News

Northern NSW remains consistently busy despite Delta

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The Northern Rivers Times Edition 76

Northern NSW remains consistently busy despite Delta

Northern NSW Local Health District (NNSWLHD) continued to provide high quality and safe care during the Delta outbreak, which started mid-June 2021. The Delta variant had a pronounced impact and was the most challenging quarter for the NSW Health system since Bureau of Health Information reporting began.
Emergency departments across NNSWLHD saw just shy of 50,000 attendances in the July to September quarter of this year according to the latest Bureau of Health Information (BHI) quarterly report.
The report, which measures hospital performance across the state, showed a 4.7 per cent increase in activity in Northern NSW emergency departments compared with the same quarter in 2020, despite stay-at-home restrictions across Local Government Areas in Northern NSW during the reporting quarter.
A total of 49,811 people attended Northern NSW EDs for treatment. This also included 9,038 patients arriving by ambulance, an 8.5 per cent increase on the same quarter in 2020.
Across the LHD, 72.9 per cent of people left the ED within 4 hours, a 2.6 per cent decrease on the comparable quarter but above the state average of 67.5 per cent.
NNSWLHD Chief Executive Wayne Jones said the results show the region’s health services coped well under the pressure of COVID-19 Delta and thanked staff for their ongoing dedication to their patients.
“I want to thank our hardworking staff for continuing to provide our community with high-quality and safe care throughout the Delta outbreak. While we are still on high alert and prepared for any increased demand, we are seeing hospital activities and attendances get back to normal levels,” Mr Jones said.
“With the state opening up and restrictions continuing to ease, we naturally expect to see greater numbers of people presenting to hospital once again.
“We also anticipate more visitors from other areas coming into the region, especially during the summer break, but our health services are primed and ready should COVID-19 hospitalisations increase.”
There were 261 presentations categorised as T1: resuscitation, the most urgent triage category, the same number as the comparable quarter, while T2, T3 and T4 categories saw increases of 4.3 per cent, 8.0 per cent, and 2.9 per cent respectively.
Elective Surgery
During July to September 2021, 3,905 elective surgeries were performed, 4.6 percent fewer than in the same quarter in 2020. The median waiting time for urgent elective surgery decreased by 1 day, to an average of 14 days. Patients on the waiting list at the end of the quarter decreased to 5,727, a 5.9 per cent drop.
More surgeries were performed on time across all urgency categories when compared to the same quarter in 2020. Almost all urgent procedures (99.5 per cent) were completed on time, with 81.3 per cent of semi-urgent, and 83.5 per cent of non-urgent surgeries performed on time.
The 2021-22 budget for Northern NSW Local Health District is over $946 million, an increase of nearly $33 million, or 3.6 per cent more, than the previous year’s budget.
INDIVIDUAL HOSPITAL RESULTS
BALLINA DISTRICT HOSPITAL had 4,092 ED attendances, a 4.1 per cent decrease on the same quarter last year. 72.2 per cent of patients started their treatment on time, with 76.9 per cent leaving the ED within 4 hours. The median time to leave the ED was 2 hours and 14 minutes.
BYRON CENTRAL HOSPITAL saw 4,876 people attend the emergency department, a 0.6 per cent drop on the comparable quarter. 81.7 per cent of patients started their treatment on time, above the state average of 74.5 per cent. 80.9 per cent of patients left the ED within 4 hours, with the median time from arrival to leaving the ED being 1 hour and 53 minutes.
CASINO & DISTRICT MEMORIAL HOSPITAL had 3,332 people attend the ED in the July-September quarter, a 21.4 per cent increase on the same quarter in 2020. Despite this significant increase in attendance, 67.6 per cent of patients started treatment on time, with 84.6 per cent leaving the ED within 4 hours. The median time spent in the ED was 1 hour and 40 minutes.
GRAFTON BASE HOSPITAL had 6,576 people attend its ED the last quarter, a 9.9 per cent increase in activity. 74.3 per cent of patients started their treatment on time, with the median time from arriving to leaving at 2 hours and 21 minutes. 72.4 per cent of patients left within 4 hours.
LISMORE BASE HOSPITAL saw 9,563 attendances, with a 7.7 per cent increase in arrivals by ambulance. 55.6 per cent of patients left the ED within 4 hours, with the median time at 3 hours and 35 minutes.
MACLEAN DISTRICT HOSPITAL had 3,436 attendances, a 22.6 per cent increase in activity. 70.1 per cent of patients started their treatment on time, with 88.4 per cent leaving the ED within 4 hours.
MURWILLUMBAH DISTRICT HOSPITAL had 4,117 attendances, an increase of 2.7 per cent, this included 331 arrivals by ambulance, a 6.1 per cent increase. 81.8 per cent of patients started their treatment on time and 84.2 per cent left the ED within 4 hours, with median time at 1 hour and 43 minutes.
THE TWEED HOSPITAL had 11,706 people attend in the July-September quarter, a 3.1 per cent increase. This included 2,725 arrivals by ambulance, a 10.6 per cent increase. 77.9 per cent of patients started their treatment on time, with the median time spent in ED at 2 hours and 41 minutes.

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Health News

Pharmacists’ remuneration for COVID-19 vaccinations must be addressed

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The Northern Rivers own newspaper

Pharmacists’ remuneration for COVID-19 vaccinations must be addressed

The Pharmaceutical Society of Australia (PSA) is calling on Federal Government to equally remunerate pharmacists for their involvement in the national vaccination strategy.

As present, pharmacists are receiving $16 per booster vaccine administered, whilst other providers such as general practitioners can receive up to $63.55 – an unfair disparity for providing the same service.

PSA National President, A/Prof Chris Freeman, stressed that the current remuneration model for COVID-19 vaccinations simply isn’t sustainable.

“On Monday, paediatric vaccinations were approved by the TGA, opening up vaccination eligibility to 2.3 million Australian children. This means that extra consultation time will be required to undertake appropriate assessment and consenting, placing further strain on service sustainability.

“As mass vaccination hubs continue to downscale operations over the coming months and we revert to pre-pandemic primary health arrangements, responsibility will fall back on immunisation providers to cover both the 5-11s cohort as well as those eligible for their booster dose.

“Frustration is mounting within the profession. Our pharmacists have had enough and can no longer justify running this service at a loss.

“If the disparity isn’t addressed soon, I am worried we’ll see pharmacies withdrawing their involvement in the national strategy, causing further setbacks in 2022.

“If pharmacists are forced to withdraw from the program, pressure will fall on already-overworked GPs and other primary care providers to deliver – causing patients to delay their vaccination.

“As a nation that is on the verge of more widely opening up to domestic and international travel, we simply cannot afford to drop the ball on this.

“We need to support our frontline pharmacists so they can continue to support the Australian community,” A/Prof Freeman said.

Background

The following table shows a breakdown of the pay rates for different providers:

Pharmacists' remuneration for COVID-19 vaccinations must be addressed

Pharmacists’ remuneration for COVID-19 vaccinations must be addressed

Pharmacists receive a flat $16 for administering a booster vaccine, whilst GPs may be able to claim additional dose administration ($24.45), and a suitability assessment ($39.10) for a total of $63.55. This is higher for GP’s in rural areas and after hours.

No after-hours payments are available for pharmacists despite many providing access outside of normal business hours.

If all three doses and a COVID-19 Vaccine Suitability Assessment are provided by the same practitioner, in a major city, a pharmacist would receive $58, whilst a GP would receive $129.05.

*MMM = Modified Monash Model defines whether a location is a city, rural, remote or very remote. It measures remoteness and population size on a scale of Modified Monash (MM) category MM 1 to MM 7. MM 1 is a major city and MM 7 is very remote.

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