New South Wales News
Agreement Signed Between NSW Government and PSA

Historic Agreement Signed Between NSW Government and PSA for Child Protection Caseworkers
The NSW Government and the Public Service Association (PSA) have signed a landmark reform agreement that will deliver significant pay increases and improved conditions for over 2,000 public sector child protection caseworkers. These caseworkers, who play a crucial role in protecting vulnerable children across the state, will benefit from a series of measures aimed at better supporting their work.
Key features of the agreement include:
A 4 per cent pay increase for child protection caseworkers, backdated to 1 July 2024, along with a 0.5 per cent superannuation increase, bringing the total increase to 8 per cent over the first two years of the Labor Government.
The starting salary for new caseworkers in 2024-25 will rise by $8,283, which includes the 4 per cent pay increase.
For the first time in NSW history, a standalone child protection worker classification will be established, distinct from the general classification structure that currently covers nearly 80,000 workers.
A reform process between the NSW Government and the PSA will be initiated to update role descriptions and review specific working conditions, such as safe working allocation guidelines.
A three-year pay agreement will be introduced from 2025-26 under a new Child Protection Award at the conclusion of the reform process.
This agreement marks a major step in delivering on the NSW Government’s commitment to supporting the state’s child protection workforce and ends the former Coalition Government’s public sector wages cap.
Reforming the Child Protection System
The NSW Government is also undertaking significant structural reforms to the child protection system, following years of neglect. Among the major changes, the government will ban the use of unaccredited emergency accommodation for vulnerable children in the foster care system starting in March 2025. Since November 2023, the government has already achieved a 72 per cent reduction in the use of such arrangements.
As part of the 2024-25 NSW Budget, $224 million has been allocated to improve foster care and child protection services. The funding will allow the Department of Communities and Justice (DCJ) to:
Re-enter the foster care market as a provider and expand recruitment of DCJ emergency foster carers to include long-term carers.
Introduce government-run intensive and professional foster care models.
Establish government-run residential care for children where non-government providers are unable to offer stable placements.
Ensure children in residential care are supported by high-quality, accredited providers.
Recruit family time workers and additional caseworkers to assist with carer authorisation assessments.
These measures aim to rebuild the state’s broken out-of-home care system and ensure more children grow up in safe, stable, and loving homes.
Minister for Families and Communities, Kate Washington, said:
“Child protection caseworkers have one of the most challenging and important jobs in the world—keeping vulnerable children safe.
When we came into government, we inherited a broken child protection system with a workforce walking out the door because they hadn’t felt valued in years.
I have seen firsthand the incredible difference these workers make to children and families, and I hope this agreement will encourage more caseworkers to take up positions with DCJ.
I thank the PSA and their hardworking members for their advocacy and commitment to keeping children in NSW safe.”
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