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Business News

Business Bureau Marks a Successful First Year

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Business Bureau Marks a Successful First Year

 

By Ian Rogers

In its inaugural year, the Minns Labor Government’s Service NSW Business Bureau has provided vital support to small businesses, handling over 265,000 assistance requests.

Statewide, business owners have benefitted from approximately 45,000 hours of free, tailored advice on essential topics like strategic planning, marketing, and cash flow management. Since the Bureau’s launch in October 2023, its web pages have received over 2.2 million visits, offering businesses personalised guidance, expert advice, and access to digital tools.

A dedicated team of Business Concierges has streamlined the process for businesses to access government assistance. This includes understanding regulatory requirements, applying for necessary permits and licenses, accessing disaster relief, and receiving referrals for mental health support for business owners and their employees.

The Bureau’s rapid response team has delivered critical on-the-ground support during crises. For instance, they assisted over 140 businesses in the wake of the Bondi incident, provided aid to those affected by M6 sinkholes, and supported Northern NSW businesses disrupted by a fire ant infestation.

Digital tools like the Service NSW Business Bureau App and Business Profile have simplified access to government resources. More than 165,000 businesses have utilised these solutions, facilitating tasks such as license management and streamlined transaction handling.

Notably, businesses can now easily renew vehicle registrations through the Service NSW Business Profile or the Bureau Mobile App. This feature has already been used by over 21,500 customers, demonstrating the Bureau’s commitment to making business operations more efficient.

For more information on Service NSW Business Bureau, call 13 77 88 or visit here.

Minister for Small Business Steve Kamper said:

“I am passionate about small business, having lived it my whole career, and these customer numbers tell an amazing story of the significant support delivered by the Service NSW Business Bureau in its first year.”

“The Business Bureau is supporting small business owners no matter where they are on their business journey with free, tailored advice and digital tools which are helping to make being in business easier.”

“Driven by the priorities of the recently launched NSW Charter for Small Business, we are focused on working with small businesses across the State to tackle unproductive red tape, break down barriers and build a stronger future.”

“We know small businesses having been doing it tough, but now the Business Bureau is there for small businesses every step of the way.”

Minister for Customer Service and Digital Government Jihad Dib said:

“Small business owners across the State wear many hats which is why we remain committed to making support and services more accessible and more flexible than ever.”

“We have seen more than 165,000 businesses access the Service NSW Business Bureau app and their Service NSW Business Profile which shows the Business Bureau’s digital tools are making it easier for small business owners to access the advice, information and support they need on the go and at a time which suits them.”

Founder of Learnopolis Jennifer Kozanic said:

“As a new business, we needed advice about what sort of public liability, professional indemnity and level of cover we needed. We also needed support with considering who we should target with supplying our product and service.”

“The Business Bureau has provided great advice on writing grant applications, business development and pricing. Winning a NSW Government contract was huge for us as a two-person start-up.”

“Sam, my business concierge, genuinely wants to support us and to have someone cheering you on from the sidelines, who understands business, is something I would recommend for every owner.”

Founder of Parkview Realty Ben Burfitt said:

“The Business Bureau has been hugely supportive in making sure my application for both my class 1 real estate agent licence and business corporation licence were progressed.”

“To have someone who is able to liaise with other areas of the NSW Government was extremely beneficial in getting licence approval in a timely manner.”

“My business is new and so brand awareness is important to us. I look forward to working with the Business Bureau on how to develop this and market the company in a way that represents our story and what we offer.”

Business NSW CEO Daniel Hunter said:

“The NSW Government has done much to improve the digital interface with business. Our state has led the nation for the past decade. With rapid improvements in technology and a constantly evolving operational environment, this is an area we can never take for granted. The work must be continuous or we risk falling behind.”

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NSW Businesses Poised to Shine at Global Expo in China

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NSW Businesses Poised to Shine at Global Expo in China

 

By Robert Hayward

The NSW Government is backing 29 businesses from the food, beverage, and health supplement sectors as they prepare to showcase their products at the China International Import Expo (CIIE) this week. The six-day trade show, China’s premier import-focused event, draws dignitaries and exhibitors from over 150 countries, offering NSW companies a direct connection to buyers, distributors, and potential customers throughout China.

As NSW’s largest two-way trading partner for nearly 20 years, China continues to be a top consumer of the state’s agricultural exports, valued at $3.6 billion for 2023/2024. NSW’s wine exports have also surged since the removal of import tariffs earlier this year, signalling continued growth opportunities, especially for the state’s premium food and beverage sector.

Last year’s CIIE saw NSW businesses secure $40 million in export deals, and the NSW Government is once again committed to facilitating new opportunities for expansion and success. Among this year’s exhibitors is Mrs Toddy’s Tonics from Sydney’s Northern Beaches, which will present its range of plant-based beverages, already stocked in Australian supermarkets.

Other participating businesses include Pablo & Rusty’s Coffee Roasters, Australian Vintage Wines, Balance Water, and Noumi. The CIIE will take place in Shanghai from 5–10 November 2024.

For more information about the event and the full list of NSW businesses that’ll be exhibiting visit here.

Minister for Industry and Trade Anoulack Chanthivong said:

“The China International Import Expo is a leading event on the global trade calendar and offers unparalleled opportunities for NSW exporters to connect with buyers and distributors in China.”

“We are excited to once again showcase the best from across NSW at this prestigious import-focused event, including meat from the Riverina, wine from the Hunter Valley, spirits from Wollongong, and health supplements made in Sydney.”

“China has a strong appetite for produce made in NSW, which is globally recognised for its high quality and safety standards, with demand only set to grow.”

Mrs Toddy’s Tonics Co-Founder Sophie Todd said:

“We’re thrilled at the opportunity to introduce a proudly Australian, female-led brand to China, and look forward to showcasing the Mrs Toddy’s Tonic range on the international stage.

“We know that Chinese consumers are becoming more health conscious and are turning to products with natural ingredients, so there’s enormous potential for a business like ours to establish a presence in this lucrative market.”

 

For more local news, click here.

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Tough New Strata Laws Pass Parliament: Greater Transparency and Penalties for Agents

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Tough New Strata Laws Pass Parliament: Greater Transparency and Penalties for Agents

By Ian Rogers

Strata managing agents will now face stringent new regulations aimed at cracking down on undisclosed kickbacks and enhancing transparency in their dealings. The newly passed laws empower owners’ corporations to make key decisions regarding buildings and common property in townhouses and apartments, with strata managing agents assisting. These changes come in response to widespread concerns about accountability and conflicts of interest in the strata sector.

Key reforms in the legislation include:

  • Increased Penalties: Stricter fines and higher penalty infringement notices for agents who fail to meet their obligations to disclose commissions.
  • Enhanced Disclosure Requirements: Strengthening the rules around conflicts of interest, ensuring agents are transparent about any potential conflicts.
  • Ban on Insurance Commissions: Agents are now prohibited from receiving commissions on insurance products unless they actively seek out the best deals for residents.
  • Empowered Enforcement: NSW Fair Trading has been granted greater powers to enforce compliance and crack down on unethical practices in the strata industry.

These reforms are supported by an $8.4 million investment in NSW Fair Trading’s resources, as outlined in this year’s state budget.

Minister for Better Regulation and Fair Trading, Anoulack Chanthivong, emphasised the importance of these measures, stating: 

“Building more high-quality, higher density housing is a key pillar of the Government’s comprehensive plan to build a better NSW. We need people to have confidence to invest and live in strata schemes. These changes will help restore the confidence of the 1.2 million people already living in strata schemes.”

With these new laws, the government aims to strengthen trust in the strata system, ensuring better accountability and fairness for residents across New South Wales.

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Four-Day Workweek Revolutionises Finance Industry

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Four-Day Workweek Revolutionises Finance Industry

By Robert Heyward

The finance industry, long associated with demanding hours and high-pressure environments, is seeing a major shift as Insignia, a leading company in the sector, becomes the first to introduce a four-day workweek trial. This groundbreaking move, part of a union agreement, is expected to reshape the industry’s work culture and signal broader changes in how the sector approaches productivity, employee well-being, and technological advancements.

The Four-Day Workweek Trial

Insignia’s decision to adopt the four-day workweek is notable in an industry where long hours are often seen as the norm. Traditionally, financial services employees have been expected to work extensive hours to meet client demands, manage complex transactions, and navigate fast-paced markets. However, the introduction of the four-day week aims to challenge this status quo, offering employees a better work-life balance while maintaining the company’s high standards of productivity.

Under the terms of the new arrangement, employees will work four days a week without a reduction in pay. The aim is to create a more sustainable working model that combats burnout, improves mental health, and fosters job satisfaction. Early adopters of the four-day workweek in other industries have reported significant boosts in employee morale and efficiency, and Insignia hopes to replicate these outcomes in finance.

Union Agreement and the Role of AI

This trial is part of a broader union agreement that also acknowledges the growing role of artificial intelligence (AI) in financial services. As AI becomes increasingly integrated into the industry, from automating routine tasks to providing sophisticated data analysis, its impact on how work is performed has become a key consideration for companies like Insignia.

The union deal emphasises the need for greater recognition of AI’s role in transforming financial workflows. By reducing the hours worked by humans while simultaneously increasing reliance on AI tools, Insignia is positioning itself at the forefront of technological innovation within the sector. The agreement ensures that the workforce is properly trained to collaborate with AI systems, enhancing both productivity and job security in an evolving landscape.

A New Model for Finance

Insignia’s trial of the four-day workweek is part of a broader movement across industries worldwide. The finance sector, in particular, has been slow to adopt flexible working arrangements compared to industries like technology and creative services. However, the global trend towards shorter workweeks is gaining momentum as companies recognize the benefits of flexibility in improving employee performance and retention.

This shift comes at a time when many financial institutions are grappling with high levels of employee burnout and turnover. The pressures of remote work during the pandemic, coupled with rising expectations for constant availability, have pushed companies to rethink their approach to work. Insignia’s leadership believes that this trial will not only help retain top talent but also set a new industry benchmark.

The Impact on Productivity and Culture

Although the four-day workweek is still in its early stages at Insignia, there is optimism that it will lead to a more focused and efficient workforce. Research from previous trials in other sectors has shown that employees often become more productive when given less time to complete tasks, as the condensed workweek encourages greater focus and time management.

Additionally, Insignia is expected to benefit from a more engaged and motivated workforce. By prioritising employee well-being and aligning with the evolving role of AI, the company hopes to maintain its competitive edge while fostering a healthier work culture.

The Future of Work in Financial Services

Insignia’s pioneering move could serve as a catalyst for other financial services firms to rethink their working models. As the finance industry continues to grapple with the demands of a digital, fast-paced world, the introduction of a four-day workweek could represent a more sustainable and innovative future for both employees and businesses.

If the trial proves successful, it could spark a wave of similar initiatives across the financial services sector, leading to widespread changes in how the industry operates. For now, all eyes are on Insignia as it navigates this transformative period, balancing the integration of advanced technology with the needs and well-being of its workforce.

In embracing the four-day workweek and recognising the pivotal role of AI, Insignia is positioning itself as a trailblazer in an industry ripe for change.

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