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3G Shutdown Senate Inquiry Public Hearing

3G Shutdown Senate Inquiry Public Hearing
By Ian Rogers
Opening Statement by Charlotte Wundersitz, National Farmers’ Federation General Manager of Rural Affairs – Date: Feb 5, 2024
Thank you for the opportunity to appear today.
The livelihoods of Australian farming families are intrinsically tied to accessible, reliable, affordable, and high-quality connectivity.
Since Telstra and Optus commenced the shutdown of their respective 3G mobile networks in October 2024, promising equivalent or improved coverage, Australian farmers remain unconvinced that these major providers have fulfilled that commitment. Three months post-shutdown, the National Farmers’ Federation (NFF) continues to receive widespread reports of diminished service availability and quality.
Key Issues Raised
- Reduced Service Quality: Farmers are experiencing more frequent call dropouts, inconsistent connectivity, slow download speeds, and, in some cases, a complete inability to access the internet.
- Loss of Fortuitous Coverage: The shutdown has led to the disappearance of ‘bonus coverage’ areas, creating new blackspots in regions that previously enjoyed reliable service.
- Increased Financial Burden: Farmers have had to invest heavily in expensive boosters, antennas, and software upgrades. Despite these measures, many still struggle with basic connectivity.
Impact on Safety and Productivity
This situation presents serious safety and productivity concerns, particularly during critical periods such as harvest and fire danger seasons. The NFF has documented several specific cases:
- Scott Loughnan (Muckadilla, QLD): Reports significant post-shutdown issues along the Warrego Highway, affecting communication during grain harvest transport—a critical, time-sensitive operation.
- Southern NSW Farmer: Despite being in a “guaranteed coverage area,” experiences persistent dropouts. Costs incurred from purchasing cel-fi boosters and upgrading farm equipment range between $10,000 and $20,000 due to the shutdown.
- Knuth Family (Charters Towers, QLD): Reliable call coverage has plummeted from 90% of their property to just 20%. This has severely impacted both operational efficiency and safety, especially during the calving season when immediate assistance is often required.
Challenges in Seeking Resolutions
Despite the severity of these issues, rural Australians are disillusioned with the prospect of reporting problems to their providers, citing long wait times, unhelpful responses, and suggestions to purchase additional equipment without guaranteeing improved outcomes.
A Call for Accountability
This is not the first major telecommunications transition in Australia, nor will it be the last. However, rural consumers must not be treated as collateral damage in a process designed primarily to benefit urban residents and boost providers’ profits.
The NFF remains committed to holding telecommunications providers accountable throughout this transition. We acknowledge the recent launch of Telstra’s 3G hotline, which represents a positive initial step. Nevertheless, we urge all providers to engage directly with rural communities, listen to their concerns, and implement meaningful solutions.
The current status quo is unacceptable. Rural Australians deserve better, and the NFF will continue to advocate fiercely on their behalf.
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